Shipping Policy
1. Who sells and ships this product
The ChaChing Panel 2 is sold and shipped by Kronoset SL, NIF B24749251, Carrer Pep Ventura 67, 08810 Sant Pere de Ribes, Barcelona (Spain). All orders are manufactured and dispatched from Spain. Contact: info@chachingpanel.com.
2. Delivery time: manufacturing plus transit
This is important, so we state it separately rather than as a single number. The ChaChing Panel 2 is 3D-printed to order. We do not hold finished stock, so every order has a manufacturing stage before it has a transit stage, and the total delivery time is the sum of the two.
We do not publish a fixed lead time yet. This is a small operation and we would rather tell you a date we can keep than a range we cannot. If you need to know before you order, or you want to know where your unit is after ordering, write to info@chachingpanel.com and a person answers you.
If your order is part of a pre-order or launch batch, the lead time shown on the product page at the time of purchase applies and takes precedence over anything on this page.
Under EU consumer law we must deliver within 30 days of the contract unless we have agreed something else with you. If we cannot, you may give us an additional period and, if we still fail, cancel the order and receive a full refund.
3. Shipping costs
Shipping is a single flat rate. It does not change with the number of units, the weight or the order total, and there is no minimum spend.
| Destination | Cost |
|---|---|
| Spain | Free |
| Every other country we ship to | €40, flat |
The exact amount is shown in full at checkout before you pay, in your own currency where we support it. No further charge is added by us after the order is placed. Where shipping is free, that means the cost is borne by us and there is nothing to pay on delivery.
4. Where we ship
We ship to the 79 countries listed below. Destinations that are not on this list cannot be selected at checkout. If your country is missing and you would like it added, write to us - we can add it, and we do read those emails.
European Union (24 of the 27 member states): Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Not currently served, and we would rather say so than let you find out at checkout: Czechia, Lithuania and Romania. There is no good reason for it; they are simply not yet in our shipping zones. Write to us if you are in one of the three and we will sort it out.
Rest of the world (55 countries): Algeria, Andorra, Argentina, Australia, Bahrain, Belarus, Benin, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Curaçao, Ecuador, Egypt, El Salvador, Gibraltar, Honduras, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Paraguay, Peru, Qatar, San Marino, Saudi Arabia, Singapore, South Africa, Sri Lanka, Switzerland, Thailand, Tunisia, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela.
5. Tracking
Every order ships with tracking. We send you the tracking number by email once the parcel is on its way. Please add a mobile phone number at checkout: carriers use it to announce delivery by SMS, and it is the single most effective way to avoid a failed delivery.
If tracking shows no movement for five consecutive working days, contact us and we will open an investigation with the carrier. Do not wait: claims have deadlines.
6. Lost, delayed or damaged parcels
The risk of loss or damage in transit is ours, not yours, until the parcel is physically delivered to you (article 66 ter of the Spanish consumer act, Royal Legislative Decree 1/2007). If your parcel is lost, arrives damaged or never arrives, it is our problem to solve, and we will replace it or refund you in full. You do not need to argue with the carrier: contact us.
If a parcel arrives visibly damaged, photograph the packaging before opening it where you can. It helps our claim, but it is not a condition for your refund.
7. VAT, customs and import duties
Inside the European Union the price already includes VAT, there are no customs formalities and nothing further is payable on delivery. VAT is charged under the One-Stop-Shop (OSS) scheme at the rate of the country the order is delivered to.
Outside the European Union - the United Kingdom, Switzerland, Norway, the United States and the other countries in the list above - the parcel is an export and clears customs in your country. Import duty, local sales tax or VAT and any customs handling fee may be charged to you on arrival by the carrier or the customs authority. These charges are set by your country, not by us, we cannot calculate them in advance, and they are not included in the price or the €40 shipping. They are payable by the recipient. If a parcel is refused and comes back to us, write to us and we will settle the refund with you.
8. Contact
Any question about an order, a delivery time or a delay: info@chachingpanel.com. We answer in Spanish and English.
Kronoset SL · NIF B24749251 · Carrer Pep Ventura 67, 08810 Sant Pere de Ribes, Barcelona, Spain ·
info@chachingpanel.com
Last updated: 7 September 2026.