Shipping policy
1. Who sells and ships this product
The ChaChing Panel is sold and shipped by Kronoset SL, NIF B24749251, Carrer Pep Ventura 67, 08810 Sant Pere de Ribes, Barcelona (Spain). All orders are manufactured and dispatched from Spain. Contact: info@chachingpanel.com.
2. Delivery time
The ChaChing Panel is made to order. Each unit is 3D-printed and assembled after you order it, and then shipped from Spain. The delivery time includes both stages.
Spain and the rest of the European Union: about 3 working days from your order to delivery, preparation and transit included. This is the usual time, not a guaranteed date: it can take a little longer in busy periods and to islands and remote areas.
Outside the European Union it usually takes longer, because the parcel travels further and has to clear customs in your country. When your order ships we email you, with the tracking number whenever the carrier provides one.
If you need your panel by a specific date, write to info@chachingpanel.com before you order and we will tell you honestly whether we can make it.
If your order is part of a pre-order or launch batch, the lead time shown on the product page at the time of purchase applies and takes precedence over anything on this page.
Under EU consumer law we must deliver within 30 days of the contract unless we have agreed something else with you. If we cannot, you may give us an additional period and, if we still fail, cancel the order and receive a full refund.
3. Shipping costs
Shipping is included in the price. It does not change with the destination, the number of units or the order total, and there is no minimum spend.
| Destination | Shipping |
|---|---|
| Spain | Included |
| Every other country we ship to | Included |
The total is shown in full at checkout before you pay, in your own currency where we support it, and shipping shows as included. No further charge is added by us after the order is placed. The shipping cost is borne by us.
4. Where we ship
We ship to the 82 countries listed below. Destinations that are not on this list cannot be selected at checkout. If your country is missing and you would like it added, write to us - we can add it, and we do read those emails.
European Union (all 27 member states): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the world (55 countries): Algeria, Andorra, Argentina, Australia, Bahrain, Belarus, Benin, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Curaçao, Ecuador, Egypt, El Salvador, Gibraltar, Honduras, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Paraguay, Peru, Qatar, San Marino, Saudi Arabia, Singapore, South Africa, Sri Lanka, Switzerland, Thailand, Tunisia, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela.
5. Tracking
We send tracking whenever the carrier provides it: the tracking number goes to you by email once the parcel is on its way. Please add a mobile phone number at checkout: carriers use it to announce delivery by SMS, and it is the single most effective way to avoid a failed delivery.
If tracking shows no movement for five consecutive working days, or your parcel is late and has no tracking, contact us and we will open an investigation with the carrier. Do not wait: claims have deadlines.
6. Lost, delayed or damaged parcels
The risk of loss or damage in transit is ours, not yours, until the parcel is physically delivered to you (article 66 ter of the Spanish consumer act, Royal Legislative Decree 1/2007). If your parcel is lost, arrives damaged or never arrives, it is our problem to solve, and we will replace it or refund you in full. You do not need to argue with the carrier: contact us.
If a parcel arrives visibly damaged, photograph the packaging before opening it where you can. It helps our claim, but it is not a condition for your refund.
7. VAT, customs and import duties
Inside the European Union the price already includes VAT, there are no customs formalities and nothing further is payable on delivery. VAT is charged under the One-Stop-Shop (OSS) scheme at the rate of the country the order is delivered to.
Outside the European Union - the United Kingdom, Switzerland, Norway, the United States and the other countries in the list above - the parcel is an export and clears customs in your country. Import duty, local sales tax or VAT and any customs handling fee may be charged to you on arrival by the carrier or the customs authority. These charges are set by your country, not by us, we cannot calculate them in advance, and they are not included in the price. They are payable by the recipient. If a parcel is refused and comes back to us, write to us and we will settle the refund with you.
8. Contact
Any question about an order, a delivery time or a delay: info@chachingpanel.com. We answer in Spanish and English.
Kronoset SL · NIF B24749251 · Carrer Pep Ventura 67, 08810 Sant Pere de Ribes, Barcelona, Spain · info@chachingpanel.com
Last updated: 29 September 2026.